wellness

Privacy Policy

Last updated: 18 April 2026

Lovecore Wellness respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a purchase, join our newsletter, or use our services.

1. Who we are

Lovecore Wellness is a sole trader business based in Scotland.

Business name: Lovecore Wellness
Address: 18 Montagu Terrace, Goldenacre Terrace, Edinburgh EH3 5QR
Email: [email protected]
Phone: 07377833558
Website: www.lovecorewellness.com

For the purposes of data protection law, Lovecore Wellness is the data controller for the personal information described in this policy.

2. The personal information we collect

We may collect and process the following personal data:

  • your name
  • your email address
  • your phone number
  • billing and transaction information
  • account and login information
  • course enrolment and access details
  • newsletter preferences
  • messages or enquiries you send to us
  • website usage data, technical information, and cookie data
  • marketing and analytics data where enabled or permitted

We do not intentionally collect sensitive health data through this website.

3. How we collect your data

We collect personal data when:

  • you contact us through the website, email, or chat tools
  • you subscribe to our newsletter
  • you purchase a digital product or course
  • you create an account
  • you interact with cookies, analytics, or marketing tools
  • you provide feedback, comments, or a testimonial

 

4. How we use your data

We use your personal data to:

  • provide and deliver products, courses, and services
  • create and manage your account
  • process payments and related administration
  • send service emails about your order or account
  • provide customer support
  • improve our website, products, and customer experience
  • send newsletters and marketing emails where you have chosen to receive them
  • maintain website security and prevent misuse or fraud
  • keep appropriate records for legal, tax, and accounting purposes

 

5. Lawful bases for processing

We process your personal data under one or more of the following lawful bases:

Contract
Where processing is necessary to provide a product, course, or service you have requested or purchased.

Consent
Where you subscribe to marketing emails or accept non-essential cookies.

Legitimate interests
Where necessary for the running, security, improvement, and administration of our business, provided your rights do not override those interests.

Legal obligation
Where we are required to keep records for tax, accounting, fraud prevention, or other legal compliance reasons.

 

6. Marketing

If you subscribe to our newsletter or choose to receive updates, we may send you emails about products, offers, news, and related content from Lovecore Wellness.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at [email protected].

We do not sell your personal data.

 

7. Payments and third-party services

We use third-party providers to help us run our website and services.

Depending on how you interact with us, your data may be processed by providers such as:

  • Go High Level, for website functions, CRM, email automation, login access, checkout support, and embedded tools
  • Paddle, for payment processing and related transaction administration where Paddle is used for website orders
  • Skool, where you join a membership or access a product through the Skool platform
  • analytics and advertising providers, including tools such as Google Analytics and Meta Pixel
  • email, hosting, and infrastructure providers used to support our website and services

Where you purchase or interact through Amazon or another third-party platform, that platform will process your data under its own policies.

 

8. International transfers

Some of our service providers may process personal data outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place where required by applicable data protection law.

 

9. Data retention

We keep personal data only for as long as necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud prevention, and record-keeping obligations.

As a general guide:

  • enquiry data is kept for up to 24 months after last contact
  • customer account data is kept while your account is active and for up to 24 months after inactivity
  • newsletter data is kept until you unsubscribe or withdraw consent
  • order and transaction records are kept for at least 6 years where needed for accounting, tax, or legal purposes
  • suppression records are kept as long as needed to respect unsubscribe requests
  • testimonials and permissions are kept for as long as the relevant content remains in use, unless permission is withdrawn or another lawful basis applies

 

10. Cookies and tracking

We use cookies and similar technologies on our website.

Some cookies are necessary for the website to function. Others, such as analytics or advertising cookies, are used only where you have given consent where required.

For more information, please see our Cookie Policy.

 

11. Your rights

Depending on your location and applicable law, you may have rights including:

  • the right to access your personal data
  • the right to correct inaccurate data
  • the right to request deletion of your data
  • the right to restrict processing
  • the right to object to certain processing
  • the right to data portability
  • the right to withdraw consent at any time where consent is the basis for processing
  • the right to complain to a supervisory authority

If you want to exercise any of these rights, please contact [email protected].

 

12. Complaints

If you are unhappy with how we use your personal data, we would appreciate the chance to address your concerns first.

You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK.

 

13. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

However, no website or online system can be guaranteed to be completely secure.

 

14. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be posted on this page with the updated date shown at the top.

 

15. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Lovecore Wellness
18 Montagu Terrace, Goldenacre Terrace, Edinburgh EH3 5QR
Email: [email protected]
Phone: 07377833558